30-Days Moneyback Guarantee

Newlook Marketing offers a 30-days money-back guarantee from date of receipt of merchandise (60 days for medical hosiery) that all our delivered products are genuine and free from manufacturing defects unless otherwise stated.

This guarantee excludes holes, snags, tears, or other damage as a result of normal wear. Worn items or items with damaged packaging are not refundable.

For defective items, we approve all requests for refund or exchange. For returns due to other reasons, refunds will be on a case by case basis.

For the return of unopened items, refund is unconditional within 90 days!

For exchange, goods must be in original packing. Note that items that are damaged in the course of normal use may not be accepted.

Additionally, we also accept returns/refunds for purchase made as a result of deceptive information shown on the website leading to the purchase.

Note that shipping charges is not refundable as we have already paid this amount to the delivery agent for the delivery service.

See our Returns and Refunds policy.

Contacts