Shipping Policy, Rates and Transit Time
We offer very comprehensive shipping policy and favorable shipping rates.
For local orders (Singapore), we offer free delivery. For purchases exceeding S$50, free delivery is by registered mail.
For International orders, we charge the exact amount to be paid to the delivery/courier service provider of your choice in order to ship the ordered merchandise to you. There's no handling fee or other hidden costs.
Check out our favorable terms.
Ship Out Time
Upon clearance of the payment, we can normally ship out within 24 hours.
Though rarely happens, if there is an out-of-stock situation, you will be notify by email and given the choice to either cancel the order, change the order or wait for the replenishment.
Delivery Service
We engage the following delivery services:
At the Shopping Bag page, you will be presented with a list of available shipping methods, together with the shipping rates and transit time to the destination country.
Tracking Your Shipment
We have developed an Integrated Order Tracking system available in the Contact Us page, to track the shipping status for all shipping except regular airmail and local mail.
 For SingPost registered airmail to U.S., you can now track your parcel via USPS online tracking.
Constraints to Shipping policy
- Local delivery (Singapore)
- Free delivery for purchase amount less than S$50.
- Free Registered mail for purchase amount of S$50 or more.
- International Shipping
- Registered airmail - For purchase amount less than US$90.78 and weighing less than 900g. Costs US$1.51 more than the regular airmail. Transit time is 2 more business days of the regular airmail.
- Packing
- All goods are packed in thick, opaque brown envelope whenever possible. For larger volume, carton box will be used.
- All quoted shipping rates are inclusive of packing materials.
- International shipping by SingPost - Weight of the packing material is calculated as follows:
| Weight | Additional Weight |
|---|
| Below 100g | + 15g |
| Below 200g | + 30g |
| Below 470g | + 70g (carton box) |
| Below 1kg | + 200g (carton box) |
| 1kg and above | + 300g (carton box) |
| Int'l Shipping | + 10g |
Shipping rate is based on increments of 10g.
- Speedpost Worldwide service - Weight of the packing material (including shipping invoices and custom declaration forms) is:
| Weight | Additional Weight |
|---|
| Below 420g | + 80g |
| 420g and above | + 200g (carton box) |
Shipping rate is based on increments of 0.5kg.
- UPS Express Courier service - Weight of the packing material (including shipping invoices and custom declaration forms) is:
Shipping rate is based on increments of 0.5kg.
- Federal Express service - Weight of the packing material (including shipping invoices and custom declaration forms) is:
Shipping rate is based on increments of 0.5kg.
- Transit Time
- Transit time is in business days, excluding Saturday, Sunday, public holidays and custom delays.
- If a time range is indicated, the lower range refers to the estimated time to reach major cities.
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